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"Just wanted to drop a note and say thanks. Both times we met you have been informative and helpful. I will definitely keep you and your company in mind should I hear of anyone needing plumbing work."
"Over the past few years we have called your company several times and each time I has been the same serviceman that you have sent out. He is by far one of the nicest people we have had the pleasure of meeting. Needless to say when the need for your services are needed it can be quite distressing and your serviceman always seems to make it easy. He does your company a great service and we wanted you to be aware of the satisfaction provided. I apologize because I do not know his name but I and my husband have nothing but praise for him."
-Mr. and Mrs. E
"Your technician Todd did a super job. Not only did he fix our problem, his attitude and professionalism made a very unpleasant situation "almost enjoyable" You can tell he takes pride in his craft and represents you well. As a fellow business owner, I know firsthand that customers rarely take the time to say thanks or recognize employees for a job well done. So please be sure to recognize your tech and thanks again for your prompt response."
"I used the internet to schedule work, got an electronic response right away to confirm, loved the way it worked."
Your men exceeded my expectations I was massively impressed by the men you sent out. Todd and Paul were the nicest service guys I have ever had in my home.
I just wanted to contact you and let you know that I could not have been more pleased with Zac and the job he did for us yesterday cleaning out both our main drain and our laundry sink drain yesterday at our home. He was very professional, knowledgeable, and pleasure to have working in our house. He took the time to explain what he was doing and also was also determined to do it the right way, not just giving us a quick fix even when we were his last appointment for the day. Thanks again for not just doing your job, but taking the time to do it well.
"Thank you so much!!!! Paul is a really great guy and I can't believe how fast he fixed everything!!! Well worth the price they charge. I really appreciate that it's fixed...got 5 kids here...lol. Again, Paul is awesome!!!!"
"Can't say enough of how impressed I am with not only your quick response to my service request due to a leaking water heater, but also with the amazing courtesy, attitude and knowledge of your Service Tech, Paul! What a great guy! Very helpful, informative and cheerful through the whole process. Kudos to your hiring manager!"
"Just wanted to send a note of thanks for a job well done! Your fast response to my sewer backup problem was wonderful."
"My plumber called the office and explained the problem to one of your servicemen. The office was able to fit me in within the 2-4 hour period Since your equipment was larger than my plumbers the service was completed quickly. The serviceman was great."
"My husband and I called Roto-Rooter for a severely blocked main house trap blockage. You sent a very polite young man to our home. Technician’s name, Paul and truck number 14.
Paul was very polite and helpful. In this day and age you do not meet that many young men who have such a great attitude and obvious philosophy of doing the best job that could be done for a customer. He called us with updates as to when he would arrive. Quickly cleared our pipe and explained to us exactly what he had done in a clear and concise manor.
It is our pleasure to send this email to let you know what a fine employee you have in Paul."
Great service. First time homeowner and didn't know who to call. Had main line clog at 10:00 at night, called Roto rooter and got a response within 20 minutes. Convenient scheduling, was able to schedule it for the very next morning at 7am. Todd was my service man, showed up a few minutes early. Diagnosed the problem right away, explained everything he was doing and helped me understand better. Very knowledgeable. Fair priced I would say, got him to snake both parts to my main line and clean the backup line. Would definitely recommend using these guys for fast and good service
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